Betmat Terms & Conditions — Your Rights and Responsibilities

Betmat (https://betmat.app) is an online betting and gaming platform. These terms and conditions apply to every individual who uses the platform. By registering an account, logging in, or using any service on Betmat, you are deemed to have read, understood, and agreed to these terms.

These terms and conditions are available in both Bengali and English. In the event of any dispute, the English version shall prevail. Betmat reserves the right to update these terms at any time, and your continued use of the platform after any changes constitutes your acceptance of the revised terms.

• This service is available to individuals of legal age (18+) only.
• Betmat reserves the right to cancel or suspend any user's account at any time, with or without reason.
• All prior oral or written agreements are considered void from the date these terms come into effect.
• Residents of regions where Betmat's services are prohibited by law are not permitted to open an account.

To open an account with Betmat, you must provide accurate and complete information. Accounts created with false or incorrect details may be suspended at any time and any balance held may be forfeited. The following information must be provided correctly at registration:

• Full name (as shown on your national ID)
• Date of birth (users under 18 are not eligible to register)
• Active mobile number and email address
• Current residential address

Each person may register only one account. If multiple accounts are opened from the same device, IP address, phone number, or payment method, all associated accounts will be closed.

For KYC (Know Your Customer) verification, you may be required to submit a copy of your National ID or passport along with a recent selfie. Withdrawals will not be processed until verification is complete.

Betmat currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All financial transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules:

• Minimum deposit amount is ৳500.
• Deposits are typically credited to your account instantly.
• You must use only payment methods registered in your own name.
• Deposits made by third parties are not accepted and will be refunded.

Withdrawal rules:

• Minimum withdrawal amount is ৳1,000.
• Maximum daily withdrawal limit is ৳2,00,000.
• Withdrawal requests are typically processed within 24 hours.
• Withdrawals may be held until KYC verification is complete.
• Wagering requirements must be met before withdrawing any winnings from a bonus.

Betmat offers a range of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and seasonal special offers. Each bonus has its own terms and conditions, which must be read before claiming.

General Bonus Terms:

• Every bonus comes with a wagering requirement, typically ranging from 10x to 30x the bonus amount.
• Wagering must be completed within a set period after claiming the bonus (typically 7–30 days).
• Multiple bonuses cannot be active at the same time.
• A maximum withdrawal limit may apply to winnings derived from bonuses.
• Some games do not contribute — or contribute less — toward bonus wagering requirements.

Betmat reserves the right to modify, suspend, or cancel any bonus program at any time. If bonus abuse is proven, the bonus and any associated winnings will be voided.

Betmat has specific rules governing all sports betting, live betting, and casino games. Knowing these rules helps ensure a smoother, more enjoyable betting experience.

• Bet Acceptance Conditions: Once bet confirmation is received, the bet is considered placed. Betmat is not liable if a bet fails to register due to a system issue before confirmation.
• If an event is cancelled: If a sports event is cancelled in full, the stake for the related bet will be refunded.
• Odds changes: The odds displayed at the time a bet is placed are final. Any subsequent odds changes will not affect bets already placed.
• Maximum bet limit: A maximum bet limit is set for each event and market, and Betmat reserves the right to adjust these limits.
• Incorrect odds: If incorrect odds are displayed due to a technical error, Betmat reserves the right to void the affected bets.

For live betting, if a bet fails to confirm due to a connection drop or delay, it will be considered incomplete and Betmat will bear no responsibility. Always ensure you have a stable internet connection before placing bets.

The following activities are strictly prohibited on the Betmat platform. Violations may result in permanent account closure and forfeiture of all balances:

• Creating or operating multiple accounts
• Using another user's account or placing bets on behalf of a third party
• Attempting to exploit bonus terms for unfair advantage (Bonus Abuse)
• Using bonuses through arbitrage betting or matched betting
• Match fixing or attempting to influence the outcome of an event
• Automated betting using software or bots
• Attempting to interfere with the platform's security systems
• Money laundering or transactions involving illegal funds
• Harassment or deception of other users

Betmat reserves the right to suspend or permanently close any account for the following reasons:

• Breach of Terms
• Failure to complete KYC verification or providing false information
• When suspicious or unusual financial activity is detected
• At the user's own request (self-exclusion)
• Due to legal obligations

Users may request to close their account at any time. In such cases, any valid balance (excluding bonuses) may be withdrawn in accordance with our rules. Once an account is permanently closed, it may not be possible to reopen it.

Betmat takes the protection of your personal data seriously. For full details on how your information is collected, used, and safeguarded, please visit our Privacy Policy Available on page.

In short, Betmat:

• Your information is never sold to third parties.
• All personal data is secured with 256-bit SSL encryption.
• Data is used solely to deliver services and meet legal obligations.
• You have the right to access and correct your personal information.

Betmat believes betting is entertainment, not addiction. That's why we provide responsible gaming tools for every user. For more details, visit our Responsible Gaming View page.

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatically stop betting once you reach a set loss limit.
• Session limit: Set a time limit on how long you play.
• Cooling-Off Period: Take a short break from your account.
• Self-Exclusion: For a longer break, self-exclude temporarily or permanently.

If you have a dispute regarding a bet outcome or payment, contact Betmat's customer support first. Most disputes are resolved within 24–48 hours.

Dispute Resolution Steps:

1. Start by contacting our support team via live chat or email.
2. Include a detailed description of the issue along with any relevant screenshots or supporting evidence.
3. The support team will escalate the matter to the relevant department and investigate.
4. If unresolved, the matter will be escalated to Betmat's management level.
5. Final Decision Betmat's decision on all matters shall be considered final.

Betmat reserves the right to modify these Terms & Conditions, in part or in full, at any time. Users will be notified of significant changes via email or platform notification.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.
• The date of the most recent update will always be displayed at the top of this page.

Visit this page regularly to stay up to date with the latest terms. It's in your own best interest.

If you have any questions or need clarification about these terms and conditions, our support team is always ready to help. Betmat's customer support is available 24 hours a day, 7 days a week.

• Email: support@betmat.app
• Live Chat: Click the chat icon at the bottom right of any page on the platform.
• FAQ: For general enquiries FAQ Page View.