Betmat Privacy Policy — How We Keep Your Information Safe

At Betmat, our Privacy Policy is more than a formal document — it's the foundation of trust between us and you. We only collect the information necessary to provide you with a safe and improved service. Below is an overview of the types of data we collect:

Personal identification information:

• Full Name & Date of Birth
• Mobile number and email address
• Residential address
• National ID or passport number (for KYC verification)
• Selfie or photo (for identity verification)

Financial Information:

• Deposit & withdrawal history
• Payment method used (bKash, Nagad, Rocket account number)
• Transaction date & amount

Activity-related information:

• Betting History & Game Preferences
• Login time & device information
• IP Address & Browser Type
• Records of communication with our support team

Betmat collects your information in several ways. We want you to be aware of each method, because transparency is at the heart of our Privacy Policy.

• Direct Registration: Information you provide when opening an account is collected directly.
• KYC verification process: Information is collected from documents submitted for identity verification.
• Platform Usage: An activity log is automatically generated whenever you use Betmat.
• Cookies & Tracking Technologies: Cookies are used to enhance your browsing experience on our website.
• Payment Processing: Transaction details are recorded at the time of deposits and withdrawals.
• Customer Support: When you contact us, those conversations are saved on record.

Betmat uses your information solely for the legitimate purposes outlined below. In every case, our goal is to ensure your benefit and security:

We never share your data with third parties for advertising purposes. Betmat's Privacy Policy always puts the user's interests first.

Betmat never shares your personal information without authorization. However, your data may be shared in the following limited circumstances:

• Payment Partners: To process transactions with payment providers such as bKash, Nagad, and Rocket. Only transaction-related information is shared.
• Identity verification provider: With a regulated verification provider to complete the KYC process.
• Law Enforcement: To the relevant authorities when required by court order or legal obligation.
• Technology Service Providers: For server hosting, cybersecurity, and platform operations. All are bound by strict confidentiality agreements.

Betmat uses cookies on its website to make your browsing experience smoother and more personalized. A cookie is a small text file stored on your device.

Types of cookies we use:

• Essential cookies: These are essential for maintaining login sessions and platform security. Disabling them will prevent the platform from functioning properly.
• Functional cookies: To remember your language preferences, account settings, and similar choices.
• Analytics cookies: To understand which pages are used most, helping us improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features.

Betmat retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account is active and up to 5 years after closure, as required by law.
• Financial Transaction Records: A minimum of 5 years, in accordance with AML regulations.
• KYC Documents: 5 years from the date of verification or 5 years after account closure, whichever is later.
• Login & Activity Logs: 90 days to 1 year.
• Support conversations: 2 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

Under Betmat's privacy policy, you have a number of important rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right to Know: You can find out what data we hold about you and how it is used at any time.
• Right to access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your data be restricted.
• Right to object: You can object to your information being used for specific purposes.
• Data Portability: The right to receive your data in a machine-readable format.

Betmat works with trusted third-party partners to help operate its services. These partners are bound by strict confidentiality agreements and may only access your data for their designated tasks.

• Payment Gateway: bKash, Nagad, Rocket — for transaction verification
• Identity Verification Services: To complete the KYC process
• Cloud hosting provider: For Secure Data Storage
• Cybersecurity Specialists: To ensure platform security
• Customer support platform: To resolve your issues quickly

Betmat's services are intended solely for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

• Age is verified at registration, and anyone under 18 is not permitted to create an account.
• If we discover that data from a minor has been collected inadvertently, the account will be closed and the data deleted immediately.
• If you suspect your child is using Betmat, please contact support@betmat.app immediately.

Betmat reserves the right to update this Privacy Policy as needed. Revisions may occur due to legal changes, technological advancements, or updates to our services.

• You will be notified via email or platform notification before any significant changes take effect.
• The "Last Updated" date at the top of this page is always kept current.
• Continued use of Betmat after any changes will be considered your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us. Betmat's data protection team is always ready to help.

• Email: support@betmat.app
• Live Chat: Start a live chat directly from any page on the platform.
• Response Time: Usually within 24–48 hours, though data rights requests may take up to 30 days.